http://taliasiegel.com/work-portfolio daily 1.0 2023-03-23 https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591579877253-I0G0NP2LFEJGYJOD12SC/image-asset.gif Work Member Profile: the space for account details and all of the member's current and past cases. A case is fixed on the right after clicking "Create New Case." https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591568458281-UNJY1XCI7M6MHMUAY3DX/berkeley-communications-650145-unsplash-2.jpg Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591571905768-NMIYQKIC6DYU7GGGNQQQ/IMG_2704.jpg Work Agent using the old platforms. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591572059499-1SEO90ZS6ONS9U41ASQQ/CRM+Sketches.png Work Some examples of initial sketches. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591582498461-GOTWX53PN2CZCPFW49I5/image-asset.gif Work Supervisor Dashboard: agents' workload, both individually and as a whole. The numbers at the top summarize the team's productivity; every individual agent row is clickable in order to see more information. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591583007418-3S8JJUJEDSZ0OJSTYPPB/crm+screen.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591572758887-QI1XTBEUYMLEYBRT80L5/Testing+%281%29.png Work One of our UX Researchers, Marlin, leading a remote test with a Kansas agent. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591571544945-GD90M28BRMD4TQIIAP2B/ben-o-bro-357772-unsplash.png Work "We have no easy way to keep open cases organized. Right now we just add each new case to a shared Excel document." – Jason, Admin https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591582865749-3EDXYROA8SMJK38EMXJT/activityreport-1.gif Work Activity Report: one report supervisors could use to see case information, which can be filtered by market, status, or case subject. The icons on the side indicate flags about the case, such as it being a repeat problem for the member. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591577471776-JY6KIZ298JSW6L0ZFWXN/image-asset.gif Work Agent Dashboard: this is where remaining case work is shown. An agent can tap on any of the cases listed to continue work, as seen above. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591571526145-8OI1MWMLFNSQ5WYUAOWY/nathaniel-tetteh-396283-unsplash.png Work "I have to ask the same questions repeatedly because I do not have all of the member’s information in front of me." – Erica, Client Support https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591572235505-AUUFRVG1T1N6IJFHJHU3/CRM+Wireframes.png Work Corresponding wireframes. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591582150983-W5QDXCZH9UKOU70C0KQO/Supervisor+Flow.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591571504210-WRNQ11JHXKFONP8OMX7P/ember-ivory-479115-unsplash.png Work "To process a refund, I fill out a request on paper, fax it to the finance team... and they send a paper check to the member." – Laura, Admin https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591582179864-ALZYANVUZQOQOWPE46NK/Wireframe+Flow.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591669477703-55ATUVATX9FH59GJPTFM/Home+Toolbar+Tabs+Copy+3.png Work FAB Expanded. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591670387200-B3QUS6BSIESFGC4JNHLQ/searchtrack.gif Work Final Design. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591668095266-41S80SK9R4XEZYFZI65J/5.0+My+Day%402x.png Work iOS Home Screen. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591670752764-EZPOWI3LG6T4VTSMWHIP/Android+Screens.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591668278431-D2VH1AFNIE5H63MRYQUF/Vanessa_photo.png Work "I switched from iPhone to Android last month, and now I feel like I need to re-learn an entirely new app." – Vanessa https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591668527155-R7QTNMOH1FDZ4ZTSNBL4/Screen-Shot-2018-03-05-at-10.45.16-PM.png Work The Android site map: yellow indicates entry points to track food; blue is to track activity. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591668137821-AW1ZQT74VUTBPW88YBH6/Android+Home.png Work Android Home Screen. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591670307575-4H9FGMPNOZI2B2WDV7L1/My+Day+-+Search.png Work Search. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591668910555-Y7B7EKEP46QJZJCYWR7V/Android+Flow.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591668242351-65YR4SZICA0OMP9MHXZ9/Jennifer_photo.png Work "Losing weight is hard enough. The app has made me feel overwhelmed and unsure of which way to turn." – Jennifer https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591668308376-MMFQ9KDC3DMIPEGOFXQB/Donna_photo.png Work "Is there a difference between the navigation drawer and the plus button? They're very similar." – Donna https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591669013525-S4HJEOZ9OKCQ3AR6HPPP/FAB.gif Work Fig. 1 – Animation: Material Design offers this explanation of the GIF: "The [FAB] animates onto the screen as an expanding piece of material by default." https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591669118530-ZYIWFK9ET0H2YYMH0AQY/Android+Home.png Work Fig. 2 – Android Home: The size and design of the FAB and its shadow were inaccurate. Upon tapping on the FAB, the user was led to the screen shown in Fig. 3. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591670506960-WYUJG9QX0WJU8UFPY3FH/guidelines.gif Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591670279099-B52OA1GSHC4X36L6NQ4S/Home+Toolbar+Tabs+Copy+2.png Work Updated Android Home. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591669522819-022PJAY38Y8H8K3WOC14/FABbutton.gif Work Final Animation. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591669165372-FX8RASI2SRWL7E092LBX/Navigation+FAB.png Work Fig. 3 – FAB Expanded: Rather than expanding inline (as in Fig. 1), the FAB led to a separate screen with new page titles, not to expanding actionable items. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591670328488-KWV12TJP729EJERXQXSD/Food+-+Track+Food+-+On+Scroll.png Work Food Detail. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591667991096-2B9D6RG7ZH07C5EMTJO0/GettyImages-652374293.jpg Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750613044-ZOCLZPLLT30LQMGLP9F6/luiza-sayfullina-451612-unsplash.png Work "Should I be going here for emotional support or for random FAQs? Or maybe FAQs are located somewhere else?" – Luisa https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750570819-MA8RCWRY2FSGYPSK0JQS/marivi-pazos-226486-unsplash.png Work "I don't always feel like talking to an agent. Why can't I just look up something on my own? I wind up using Google instead." – Maria https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591751181620-44O0BVIJM3J8AZ0OOBYL/image-asset.gif Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750690127-RGIG7D2JGDOOQBUXA0PF/chatcartoon.jpg Work A typical day for an agent before the redesign. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750541252-0MHG204CN4HT6RBV8XAZ/diego-duarte-cereceda-436441-unsplash.png Work "Is there a difference between all of these chats? They look pretty similar. Or maybe I'm doing something wrong?" – Gabriella https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591751808949-WUXNF2T6BZVP9BTG6DII/help+screens.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750287980-UIJU23BYK6QBP3J6P2ZE/Chat_-option2.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750814079-9LBKCDDES8L1EY7DFORN/sketches2.png Work A few sketches from the possible bot chat flow. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750928761-FI1OHE1L3YV9YVZ7P95B/first+member+flow.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591751568421-6PJGBR36B4GQS1IUWX56/updated+flow.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591750378845-IUK72HNUKVVYBV87OQMH/original+help+flow.png Work Four buttons, one screen. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591753267969-SWLCG9VBA0UFM8L6K0GQ/Screen+Shot+2018-04-30+at+9.47.15+PM.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591752428585-5RNI6AS5JTH1ZHNLHVPK/Screen+Shot+2015-10-06+at+3.41.16+PM.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591753098295-051B2KU53CBF9DHS0KMZ/FullSizeRender+2+%281%29.png Work Sketch: The video landing page needed striking visuals with automatic transitions to keep users engaged. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591753136037-8QNW1T0WGLXDNBT6E6RS/Screen+Shot+2018-02-26+at+12.36.24+AM.png Work Final Design: Four videos were featured at the top, with additional videos below category filters. Subtle ad space was added throughout. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591752578053-OVL7B2ZZ9CMONTCD2RRO/Screen+Shot+2015-10-06+at+3.44.09+PM.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591753115948-18I0JW97J2HAXUC9UAKB/Screen+Shot+2018-02-25+at+10.26.02+AM.png Work Wireframe: After iterations of the lo-fi sketch, video filters by category were added to the design. Tasting Table's web series is found below the fold. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591752115735-EGG2UQLSV2RYMC87V7SX/tasting+table.jpg Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591752523812-BP7NDVD8TNW8OQ9OTGUX/Screen+Shot+2015-10-06+at+3.43.50+PM.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591752666332-RJVOYP3B8811K3LLADQU/Screen+Shot+2018-02-23+at+3.45.42+PM.png Work The sitemap indicates the breadth of content that needed to be redesigned. RA designed the red & blue boxes. https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593125683434-MYNP3KUKMANQXBV5QP3D/enroll+-+mobile.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593205792664-1FI731K5QIYYD461DLE5/enroll+-+desktop.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593205071369-TX137ZUPLRUQHXL5LJDN/full_q2c.gif Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593125632710-JD1JOOA8MIBPATV4MR8P/plan+-+mobile.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593125776447-Q88X6FXP85W38UUSB6ZB/summary+-+desktop.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593198968715-K4OEYVGA4XD66ZEWG0Z5/madlib+-+desktop.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593125582084-1IWE07F3GBYR3QLG4TGB/summary+-+mobile.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1626123430170-LZCSV3BNKB29EQ76BHLR/converted.gif Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1626098168686-VMGX4OVKA7PHNR59SCWE/submitted.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1626098079854-6696QIT7L4FYUGIK9NYG/iBob.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1626188171271-QNITWQQY9WG9CTW8DFN9/payment+amount.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1626188034346-9D92B7ZXQK9SIK552CVZ/bank+account.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591568418018-6A0XQVBOLVN2Y31U8HF1/berkeley-communications-650145-unsplash-2.jpg Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591667939711-9YFR6IU6QN0UCU1JWR5C/GettyImages-652374293.jpg Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591752039516-L8B99SUG30DVP49PXEXC/tasting+table.jpg Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591754273039-PPLBZDF22G1JGUHM2DFY/Chat_-option2.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1593376803016-31S0OACDDPMRSKZF5PYP/doc-sign-floating.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1626125476125-QC1ZYNPXP68IZ5Q3C9RD/payment.png Work https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1669675896699-L0TY8TRTZQ7YB8PTYB1I/Desktop+-+3.png Work http://taliasiegel.com/photography daily 0.75 2023-01-13 https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591305303086-RFM9Z68R69IDVEFUUHPU/IMG_5846.jpg My Photography https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591305303086-RFM9Z68R69IDVEFUUHPU/IMG_5846.jpg My Photography https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591306300007-MITA7RIC6P6J0GDFR5AJ/get-real.jpg My Photography https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591306386848-G4F0AQDNDYS4Y5UZUDI2/7.jpg My Photography - 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Help Mobile Weight Watchers See more ➝ https://images.squarespace-cdn.com/content/v1/59284562a5790a6b9072d0bc/1509122523599-64IQSILGV4ZZGGF9VNIS/20170619S1_Professional_Trainer_Trainee_Portrait_007.jpg Trainers Content - Hi! I'm Stella. Add a profile here. Sit amet fringilla. Quisque fringilla tincidunt turpis, quis venenatis dolor pulvinar quis. Aliquam id massa urna. Morbi eleifend sit amet mauris eu ornare. In tempor, enim sit amet bibendum molestie, dolor ligula vulputate nisl, eu lobortis arcu nibh sed magna. Quisque nisl tortor, condimentum faucibus scelerisque ac, dignissim a metus. Nunc vel volutpat magna. Book a session with Stella ➝ https://images.squarespace-cdn.com/content/v1/55148042e4b05ec98fd6048f/1591754648793-XRDOVZK6L2MVEZARTKED/crm+screen.png Trainers Content - Customer Relationship Management Weight Watchers See more ➝ https://images.squarespace-cdn.com/content/v1/59284562a5790a6b9072d0bc/1510775732973-2ZW6HOZQ9SO6XUBXDWDV/PICKUPS_045.jpg Trainers Content http://taliasiegel.com/work-1 daily 0.75 2020-06-08 https://images.squarespace-cdn.com/content/v1/59284562a5790a6b9072d0bc/1509120244615-IET0BCJ3QDIQNH5EW0MI/20170619S1_Professional_Trainer_V_Stretch_145.jpg Work - Work on the new you today Here is some description text. Ut lacus vitae velit pulvinar fermentum. Praesent in nisl felis. Nunc commodo tellus risus, non commodo risus imperdiet. Learn more ➝ https://images.squarespace-cdn.com/content/v1/59284562a5790a6b9072d0bc/1510776292321-GA4G8K03FPM7OYNL51GP/color-4.png Work